Can we help?

Cancellation and Return Policy

The Cancellation and Return Policy request is to be sent to:

The Manager Director: Klaus Schreiner
Mannheimer Str. 227
69123 Heidelberg
Germany
info@sim-products.com
Tel +49 (6221) 9989404
Fax +49 (6221) 9989406


Court of Jurisdiction: Amtsgericht Mannheim

Cancellation and Return Policy

You can revoke your declaration of contract within 14 days (1 month see x) without giving reasons in text form (eg letter, fax, e-mail) or - if the thing is left before the deadline. The deadline begins upon receipt of this instruction in text form, but not before receipt of the goods by the consignee (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information requirements pursuant to § 312c para 2 BGB in conjunction with § 1, 2 and 4 German Civil Code (BGB-InfoV) as well as our obligations pursuant to § 312e (1) sentence 1 BGB in conjunction with § 3 BGB-InfoV. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period.
There is no right of revocation at:
1.to supply goods which are manufactured according to customer specifications or which are clearly tailored to the personal requirements or which are not suitable for a return or which can be quickly spoiled or whose expiry date would be exceeded,


Consequences of Cancellation

In the case of an effective revocation, the services received at both ends must be returned and any benefits (eg interest) taken. If you are unable to return the received performance in whole or in part or in a deteriorated condition, you must provide us with a decree. This does not apply to the transfer of goods if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in the store business, for example. You do not have to pay any value for a deterioration caused by the intended use of the goods
Transportable items are to be returned at our risk. You have to bear the cost of the return if the delivered product corresponds to the ordered and if the price of the returned item does not exceed an amount of 40 Euro shipping costs or if you at a higher price of the thing at the time of the revocation not yet the consideration or a Contractually agreed partial payment. Otherwise, the return is free for you. Non-package items will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the thing, for us with their receipt.
End of revocation



Refund Policy

You can return the goods without giving reasons within 14 days [1 month see x] by returning the goods. The period begins upon receipt of this instruction in text form (eg as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information requirements Pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB as well as our obligations pursuant to § 312e para. 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB. Only in the case of non-package goods (for example, for bulky items) you can also declare the return by means of return requests in text form. The punctual dispatch of the goods or the return requirement is sufficient to meet the deadline. In any case, the return is at our expense and risk.
consequences of return
In the event of an effective return, the services received at both ends must be returned and any benefits (eg advantages of use) drawn. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in the store business, for example. You do not have to pay any value for a deterioration caused by the intended use of the goods.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.



End of the return instruction
x. In accordance with §§ 356 paragraph. 1, 355 paragraph. 2 German Civil Code (BGB), the Widderufs / return period amounts to 14 days if the consumer is notified in writing of a return instruction at the latest when the contract is concluded or immediately after conclusion of the contract. If the instruction in text form is later, the deadline is one month.